Refund policy

My refund and return policy:

Due to the custom, made-to-order nature of these nails, as well as hygiene, returns and exchanges will not be accepted.

Incorrect Sizing: Customers are responsible for providing their correct size. Refunds and exchanges won't be issued for incorrect sizing.

Faulty Set: If the set is different than what you ordered, reach out to me via Instagram (@nvi.nails). I make sure packaging is safe and secure before shipping so any damage will be from the courier which I am not liable for.

Incorrect Address: Customer is responsible for providing their correct address at checkout. If you made a mistake in your address and your order hasn't been shipped yet, reach out to me via Instagram with your correct address. 

Courier Delivery Errors: Please reach out to me via Instagram so I can help locate your package. Since it is a courier error, I am not liable for delivery mistakes and can't offer a refund.

Dissatisfaction: Custom orders will be extensively discussed and planned so please communicate your vision clearly during this time to avoid dissatisfaction.

Nail replacements: As of right now, the customer is responsible for the nails once they receive them and will be responsible for any nails that may become damaged or lost while worn.